FREQUENTLY ASKED QUESTIONS

Remodeling your home can be an expensive and stressful process.

We get it. We’ve been there. Questions pop up all the time.

Let us know what you’re thinking and we’ll help out however we can.

Answer not here? Shoot us an email or give us a ring and we’ll get back to you as soon as we can.

 Do you provide a free estimate?

Yes, our initial consultation is free of charge because we understand that it’s really hard to get an idea of how much your project will cost on your own.  After our first meeting (which typically lasts about 30-45 minutes), we will provide you with a “Budget Estimate”.  This estimate doesn’t get into too many of the small details of your project, but will give you an idea of cost on a high level before going to the next step of the process. The next step is usually signing a design agreement and making all the material selections, before creating a proposal with a detailed scope of work.

We use email and text communication a lot through the process of a project but, we believe the first conversation should be done over the phone. This allows both of us to determine whether or not this is a good fit. There are many projects that don’t fit our company profile and process and we would rather have a conversation first, to make sure not to waste your time with a meeting.

 Should I get more than one estimate before making a decision?

Comparing different estimates can certainly help, but judging service, craftsmanship, and customer service can be tough. We always advise homeowners, whether they choose Down to Earth Investments or another company, to only hire the contractor that you feel the most comfortable with. Remember, no matter who you choose, these individuals will be in your home on a daily basis, so you must completely trust them.

You keep talking about starting with a budget for my project, why?

 We have designed some pretty amazing spaces and we can for your project, but if your budget doesn’t meet those great ideas, we will be wasting both of our time. By starting with a realistic budget, you allow us to design based on both your need and your budget. We have many years of experience, by being candid about your budget it allows us to come up with value driven budget ideas. It’s very normal not to know what a realistic budget should be for your project, let’s talk and we can help you get a better idea what money you should set aside. 

Can you create and design the drawings for my project?

Yes.  We use CAD software to design projects so you are able to view what your final project will look like and make sure everyone is on the same page about your project. 

Can I select the specific products for the project?

Yes.  We can sit down and look through several options for key material choices such as cabinetry, tile, countertops and flooring.   We also partner with local vendors and utilize their showrooms for other product selections.

How long will my project take to complete?

 Every remodeling or new home project is different. Let's talk and we’ll try and give you an estimated timeframe.

Do I need to get a permit for my project?

 Renovations and installation require paperwork and permits. As certified contractors, we know what papers need to be filed and what permits need to be obtained.

Should I budget for costs beyond the proposal price?

 This can be a tricky question, but we always advise our customers to set aside additional funds beyond the anticipated cost. Unforeseen issues, including bad framework, outdated wiring, and rotting wood can result in additional costs beyond those outlined in the proposal.  We always try to limit these expenses and predict these problem areas well in advance. However, issues can arise beyond our control that need our immediate attention. No matter what may happen, our team will do everything we can to “make it right”.